Terms of Service

These terms apply whenever you use this website or place an order with us. By placing an order you accept them. Please read the sections on custom items and shipping estimates in particular.

1. Who you are dealing with

This website is operated by Jining Wanji Intelligent Technology Co., Ltd. (万吉智能科技（济宁）有限责任公司), a company registered in the People's Republic of China.

• Registered address: No. 126, North End of Nanzhang Commercial Street, Nanzhang Subdistrict, Rencheng District, Jining City, Shandong Province, China
• Unified Social Credit Code: 91370811MAKQ0DLH53
• Contact: info@wanji-imp.com

2. Using this website

You may browse this site and place orders for personal or gift use, or for legitimate resale if you have a wholesale arrangement with us. You agree not to interfere with the site, attempt to access accounts that are not yours, scrape it at scale, or use it for anything unlawful.

3. Products and descriptions

We describe every product as accurately as we can — materials, dimensions, contents and age guidance. Two things to keep in mind:

• Colour varies. Screens render colour differently, and plush fabric takes dye in slight variations between batches. A small difference from the photograph is normal and is not a defect.
• Hand-finished items vary. Because our plush is finished by hand, stitching, embroidery and stuffing firmness can differ slightly between two units of the same character. This is a feature of the product, not a fault.

Age guidance and safety. Products marked 3+ contain small parts and are not suitable for children under three. Products described as non-electronic contain no battery and no module. Please follow the care and safety instructions on the product page and on the sewn-in label.

4. Prices, currency and taxes

All prices are shown in US dollars (USD) and exclude any import duty, VAT, GST or customs handling fee charged by your country. Those charges are the buyer's responsibility and are collected by your customs authority or carrier, not by us. We cannot predict or reimburse them.

We may change prices at any time, but a price change never affects an order we have already confirmed.

5. Orders and acceptance

Placing an order is an offer to buy. A contract is formed when we confirm dispatch, not when you click pay. We may decline or cancel an order if the item is unavailable, if the price was listed in error, if we cannot ship to your address, or if we suspect fraud — in which case any payment taken is refunded in full.

6. Payment

Payments are processed by PayPal. You can pay with a PayPal balance, a linked card or bank account, or — where available in your region — a debit or credit card directly. When you pay, you also agree to PayPal's user agreement.

We never receive or store your card number or security code. Our checkout shows the full order total, including shipping, before you are asked to pay. We do not add surcharges for using PayPal.

7. Shipping and delivery

Estimated delivery is 12–22 days from dispatch for most destinations. This is an estimate based on typical transit times, not a guaranteed date. International parcels can be delayed by customs inspection, weather, postal disruption or peak season.

Risk in the goods passes to you on delivery. If a parcel is lost in transit, contact us — we will open a carrier investigation and, if the parcel cannot be found, replace or refund it.

You are responsible for providing a complete and correct address. If a parcel is returned to us because the address was wrong or nobody collected it, we will contact you to arrange redelivery at your cost.

8. Returns and refunds

Returns and refunds are governed by our Refund & Return Policy, which forms part of these terms. In short: all sales are final, but damaged, defective or incorrect items are replaced or refunded if reported within 7 days of delivery.

9. Intellectual property

Every character, character name, illustration, photograph, product design and piece of text on this site is owned by us or licensed to us. You may not copy, reproduce, resell or use them commercially, and you may not manufacture or commission copies of our characters, without our written permission. Wholesale and co-branding licences are available — contact us.

If you send us artwork or a drawing for a custom order, you confirm you own it or have permission to use it. You keep ownership of your artwork; you grant us permission to use it only to produce your item. We do not resell custom designs.

10. Acceptable use

You agree not to use this site to break any law, to infringe anyone's rights, to upload malicious code, or to place orders in bad faith.

11. Limitation of liability

To the extent permitted by law, our total liability for any claim connected with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profit or emotional distress.

Nothing in these terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by our negligence, or your statutory rights as a consumer under the law of your own country.

12. Privacy

How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.

13. Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page when you place your order. The date at the top shows when it last changed.

14. Governing law

These terms are governed by the laws of the People's Republic of China. Any dispute that cannot be resolved by discussion will be submitted to the competent court in Jining, Shandong Province. If you are a consumer resident elsewhere, this does not remove any protection you have under the mandatory consumer law of your own country.

15. Contact

info@wanji-imp.com
Jining Wanji Intelligent Technology Co., Ltd.
No. 126, North End of Nanzhang Commercial Street, Nanzhang Subdistrict, Rencheng District, Jining City, Shandong Province, China